Frequently Asked Questions
Everything you need to know about shopping with Concept Global.
How long does shipping take for international orders?
We offer worldwide shipping. International orders typically arrive within 7 to 14 business days, depending on your location and custom clearances.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
Concept Global accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we aim to reach 100% by next year.